| Maintaining a cool and controlled attitude in the face of adversity, anger, grudges, hurt and blame is something at which we could all use a little help. Conflict can and does have a devastating effect on productivity, morale, teamwork and your organization’s effectiveness and bottom line.
This one day program was designed to assist attendees with learning the art of keeping their cool, standing up for their beliefs and coming to a positive resolution in stressful and demanding times.
Attendees at this exciting session will learn:
- First hand a system of psychologically sound techniques proven to work on a variety of conflict-based situations.
- How to handle stressful and disruptive behavior of others; like temper tantrums, tensions, anxiety and fear, one-upmanship, lying and other such behaviors.
- To focus on your work instead of your anger. Your team relationships, as well as relations with bosses, associates and customers will see dramatic improvement.
- That conflict when handled correctly can be healthy for the organization or unit. Conflict produces change, conflict promotes compromise and conflict leads to unity.
- How to confront people and minimize defensiveness and hostility
- How to control your own anxiety, fears and anger and deal with those truly difficult people
- When not to give in – how to hold your ground and maintain control.
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