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Problem Solving Made Easy
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| Participants will learn through practical and hands-on experience to identify, analyze and reduce the impact of problems they currently face having to do with people and process.
Learning Objectives:
- Defining the Problem
- PDSA cycle
(Planning, doing, studying and acting on results)
- Creative Thinking
Tools and techniques to change your thinking process
- Flow Chart
Pictorial demonstration of how a problem evolves
- Check list
Simple form designed to show problems and occurrences
- Cause and effect
A tool that provides structure to capture possible causes
- Pareto diagram
Tools used to identify 20 percent of activities that cause 80 percent of the problems
- Active listening
- Steps to problem identification
- Why – the big question
Rules for asking why
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