| In this fast-paced session participants will be introduced to and practice with tools/techniques that will help them define and develop a working plan to create greater customer awareness. By participating in this class the attendees will gain skills with which they can enhance relationships in and outside of the organization.
The program will consist of the following key areas:
- Getting to know your customer
- Learning to respond to the customer
- Tools for gathering data
- Listening skills
- Setting standards and creating higher standards
- Responding to collected data
- Using the brain for greater service
- Left and right
- Front to back
- Developing an internal program to promote greater customer care
- Rethinking the organization
- Turning the organization upside down
- Targeting excellence in customer relations
- Four levels of service
- Striving for excellence in all we do
No matter the size of your department, company or organization, this seminar will provide practical tips that will help you build more customer loyalty, employee cooperation and increase overall satisfaction.
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